Spellian aims to provide a friendly and supportive learning environment, in which young students of all abilities can develop their skills and nurture a lifelong love of languages. To do so, Spellian students are expected to always show respect and behave in a friendly and sensible way with their Spellian partners. This includes using respectful language, dressing appropriately, using a quiet place and neutral background for the video calls and being punctual to the sessions. We have a zero-tolerance approach for any form of bullying, harassment, discrimination or obscenity. If any participant encounters a disrespectful attitude from their partner, it must be immediately reported to Spellian using the following email: team@spellian.com or by filling in the “Report a problem” form on the Spellian dashboard.
Spellian students also need to be committed to their scheduled chats. Regular attendance is essential, and in the event of illness or an emergency they must notify their partner by 9am of the scheduled day.
If participants need to reschedule a session, it’s possible to do so by agreeing a new time with their partner. If a session is ever missed, students must email their partner as soon as possible, copying team@spellian.com, to apologise for the absence and confirm attendance at the following session.
In the event of missing two sessions without any prior notification to their partner, participants will lose their place in the programme.
Spellian students must abide to their school IT code of conduct. Participants need to use their partner’s email, the Spellian platform and video calls responsibly and cannot use them to upload any form of spam or any file or image that could be considered hurtful, offensive, or illegal.
When entering the call students need to make sure that only their Spellian partner is connected. If there is someone else, they should leave the call and notify us immediately. If anything of concern happens or is said on the call, they should leave immediately and contact Spellian at team@spellian.com. This could include someone else joining the call or the exchange partner speaking about matters which are found offensive or unpleasant. If the exchange experience is not going well for any reason, this needs to be reported promptly to Spellian.
Personal details such as address, phone number, date of birth or any login details must not be shared with anyone, including exchange partner or the introducer. Under no circumstances can anyone else be involved in the Spellian calls, including other people in the programme. Recording the conversations or taking screenshots or pictures are strictly forbidden.
Not abiding to the code of conduct will result in a termination of membership. Spellian reserves the right to terminate membership of Spellian and will use it at its own discretion when we consider there is good reason to do so.
