Spellian"

We need to know your availability to assign you a partner with a similar timetable. Please fill in the attached form, indicating which days you could have your Spellian chat and what your preferences are.

Tell us about yourself to help us find a good partner for you

Spellian aims to provide a friendly and supportive learning environment, in which young students of all abilities can develop their skills and nurture a lifelong love of languages. To do so, Spellian students are expected to always show respect and behave in a friendly and sensible way with their Spellian partners. This includes using respectful language, dressing appropriately, using a quiet place and neutral background for the video calls and being punctual to the sessions. We have a zero-tolerance approach for any form of bullying, harassment, discrimination or obscenity. If you encounter a disrespectful attitude from your partner, you need to report it immediately to Spellian using the following email, team@spellian.com, or by filling in the “Report a problem” form on your dashboard. Spellian students also need to be committed to their scheduled chats. Regular attendance is essential, and in the event of illness or emergency you need to inform your partner by 9am of the scheduled day. We expect all participants to be kind and considerate towards their partners. This includes being understanding if your partner cannot connect one week for illness or a personal or school commitment. If participants need to reschedule a session, it’s possible to do so by agreeing a new time with their partner. If a session is ever missed, students must email their partner as soon as possible, copying team@spellian.com, to apologise for the absence and confirm attendance at the following session. In the event of missing two sessions without any prior notification to their partner, participants will lose their place in the programme. Spellian participants are expected to regularly check their email and respond to emails from us and their partners within a timely manner. If students are unresponsive we may have to reassign their partner and place them back on our waiting list. In line with safeguarding obligations, only students themselves can email their partners. Under no circumstances can a parent get in contact with their child’s exchange partner. Spellian students must abide to their school IT code of conduct. Participants need to use their partner’s email, the Spellian platform and video calls responsibly and cannot use them to upload any form of spam or any file or image that could be considered hurtful, offensive, or illegal. When entering the call students need to make sure that only their Spellian partner is connected. If there is someone else, the call needs to be stopped and Spellian contacted immediately. If anything of concern happens or is said on the call, you should leave immediately and contact Spellian at team@spellian.com. This could include someone else joining the call or the exchange partner speaking about matters which are found offensive or unpleasant. If the exchange experience is not going well for any reason, this needs to be reported to Spellian. Spellian details (username and password), personal details (e.g address) and exchange partner’s details (e.g. email) cannot be shared with anyone. Under no circumstances can anyone else be involved in Spellian calls, including other people in the programme. Recording the conversations or taking screenshots or pictures is strictly forbidden. Not abiding to the code of conduct will result in a termination of membership. Spellian reserves the right to terminate membership of Spellian and will use it at its own discretion when we consider there is good reason to do so.

What is included

The registration covers all activities for the duration of the programme, including the assignation of an exchange partner of a similar age, scheduling of weekly sessions, personalised access to the Spellian platform with the resources for each session, an introductory session with a Spellian tutor and personalised follow-up.

Duration

Spellian's sessions will start in the Autumn Term and run weekly until late March, with a pause during Christmas and the UK half term holidays. The subscription is valid for the duration of the programme, unless the participant chooses to leave the programme before, or fails to adhere to the Spellian Code of Conduct (e.g. through unjustified missing participation or inappropriate behaviour).

Partner guarantee

Whilst we strive to assign a partner to each student, we cannot guarantee that every applicant will be assigned a partner. If we cannot find a suitable partner before the exchange starts, we will refund the subscription minus a £5 administration fee. Once the exchange has started, if the student's partner leaves the programme or fails to attend the weekly sessions, Spellian will do its best to find a suitable second partner to continue the programme, and if unsuccessful will offer a 25% discount for the subscription in the following school year.

Cancellations

For cancellations made before the 20th September, any payment made will be refunded in full. From the 21st September the fees will be non-refundable.

Refunds

The registration fee is non-refundable. The only exception is when we cannot find a partner for an applicant, in which case we will refund the registration fee, minus a £5 administration fee. As per the terms and conditions, once the programme has started, we cannot offer refunds. Spellian cannot take responsibility for students’ attendance, and we don’t offer refunds if your child or their partner fail to attend their sessions.